Returns & Refund Policy

1. Policy on Chemical & Peptide Returns

Due to the sensitive biochemical nature, strictly controlled storage requirements, and cold-chain integrity of research-grade lyophilized peptides, we cannot accept physical returns of opened or unopened vials once delivered.

This policy ensures that every customer receives materials that have been maintained under verifiable, controlled environmental conditions directly from our fulfillment facility.

2. Damaged in Transit or Incorrect Items

We stand behind the physical condition of our shipments. If your order arrives damaged during transit, missing an item, or containing an incorrect compound, please follow these steps:

1. Contact our support team at contact@resqresearch.com within 7 days of delivery.
2. Include your Order Number (e.g. RQ-XXXXXX).
3. Provide clear photographs of the damaged shipping parcel, exterior packaging, and the affected vials with legible lot numbers.

Upon review and approval by our fulfillment team, we will immediately dispatch a replacement shipment via expedited carrier at no additional charge, or issue a full refund to your original payment method.

3. Order Cancellations

Orders may be cancelled prior to dispatch by emailing contact@resqresearch.com with your order number. Once a tracking number has been generated and the package has been transferred to the shipping carrier, an order cannot be cancelled or redirected.

4. Refund Processing Times

Approved refunds are credited to the original payment method. Credit card refunds typically reflect on your banking statement within 3–5 business days depending on your financial institution. Bank transfers (ACH) refunds process within 2–3 business days.