Privacy Policy

1. Information We Collect

When you purchase materials or interact with ResQ Research LLC (“ResQ Research”), we collect personal information necessary to fulfill orders, maintain compliance records, and provide customer support:

• Contact details: Full name, institutional or lab affiliation, email address, phone number.
• Shipping details: Physical mailing and delivery address.
• Order details: Purchased compounds, order numbers, payment timestamps, transaction IDs.
• Technical logs: IP address, browser user-agent, referral headers (for affiliate attribution).

2. Payment Security & Processing

We prioritize data security. Payment card numbers, expiration dates, and security codes (CVV) are processed directly by our payment processor, Stripe, Inc., under strict Level 1 PCI-DSS compliance.

ResQ Research servers never store, handle, or transmit raw credit card details.

3. How We Use Your Information

Your information is strictly used for operational purposes:

• Processing, fulfilling, packaging, and shipping orders.
• Sending transactional order confirmations and carrier tracking updates.
• Attributing affiliate partner referral commissions accurately.
• Responding to customer support inquiries and documentation requests.

4. No Sale of Personal Information

We do not sell, rent, monetize, or trade your personal or contact information to third-party data brokers or advertisers.

Information is shared only with vetted operational service providers essential to fulfilling orders (e.g., shipping carriers such as USPS/UPS/FedEx and payment infrastructure like Stripe).

5. Cookies & Analytics

We use essential session cookies for maintaining your shopping cart, affiliate referral tracking (30-day attribution window), and security tokens. We do not use intrusive cross-site tracking cookies.

6. Contact & Privacy Inquiries

If you have questions regarding your data or wish to request data correction or deletion, contact our privacy officer at: